ChargeMate - The AI Agent that Gets EV Drivers Charging

1 in 4 public charging attempts fail to start.

50-80% of reported issues are “user error”, not hardware failure.

The industry lost billions of dollars to failed charges alone last year.

Call center support isn't cutting it.

Long hold times frustrate drivers, resulting in abandoned charges and damaged brand loyalty.

Meanwhile, rising call center costs wipe out profit margins for charge point operators.

Our EV-specific AI agent outperforms generic CS bots.

Existing chatbots require hundreds of hours to configure, test, and scale.

ChargeMate is ready to go from day one and improves as it gets to know your network.

Introducing Chargemate Chat

Modern, seamless, effective support AI
for EV charging companies

ChargeMate's AI agent drives charge success rates, reduces customer service costs, and increases maintenance efficiency by chatting with drivers when they're at your charging station. Keep your stations performing and your drivers satisfied.

Charger-specific context

Our agent troubleshoots and answers questions for the specific vehicle and charger, doing what FAQ pages can't.

Multimedia support

Share media with drivers to help get them charging, and receive images and videos in damage reports

No downloads necessary

Web, phone, and SMS based platform means drivers can access our assistant without downloading anything.

White-labeled

Clean, modern UI customizable to fit your specific brand requirements.

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Your knowledge + ours

Powered by the Omnimanual

AI is only as good as the data it has access to. We built a knowledge base covering every major EV on the road and most major charging hardware, and we keep it up to date so you don't have to.

Combined with your public and internal documentation, the Omnimanual improves resolution rates and reduces the risk of hallucinations.

253

Vehicle models covered
(and counting!)

99%

of EV models on the road covered

Analytics and insights

Data that helps you improve

Track where and how drivers experience problems. Weave data from drivers with data from your backend to spot the source of the issue and drive charge success up.

Dashboard

Our dashboard lets you review chats and surfaces issues and patterns across your sites and stations.

Integrations available

Connect with your existing CPMS, customer support, ticketing, and work order management platforms.

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Choose your flavor

Deployment options to fit your needs

Design the ideal AI-powered support experience for your network.

Chat

Provide instant help and troubleshooting to your customers and get damage reports and data that shows where drivers are struggling.

Advanced Voice

Beta

Everything our chat agent does, but out loud. Embed it in your app or sit it in front of your call center to provide instant help and let your agents focus on the tougher calls.