ChargeMate - The AI Agent that Gets EV Drivers Charging

1 in 4 public charging attempts fail to start.

50-80% of reported issues are “user error”, not hardware failure.

The industry lost over $1 billion to failed charges alone last year.

Call center support isn't cutting it.

Long hold times frustrate drivers, resulting in abandoned charges and damaged brand loyalty.

Meanwhile, rising call center costs wipe out profit margins for charge point operators.

Our EV-specific AI agent outperforms generic CS bots.

Existing chatbots require hundreds of hours to configure, test, and scale.

ChargeMate is ready to go from day one and improves as it gets to know your network.

Features

Modern, seamless, effective AI for EV charging companies

ChargeMate's AI agent drives charge success rates, reduces customer service costs, and increases maintenance efficiency by chatting with drivers when they're at your charging station.
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Our agent uses the latest in AI to answer driver questions, help troubleshoot issues, and gather valuable data for O&M teams on damage and malfunctions. Keep your stations performing and your drivers satisfied.

Built for the EV charging industry

Our agent draws upon a proprietary knowledge base and training set of public charging network data and driver engagements.

Charger-specific context

Our agent answers questions with vehicle and charger specific context enabling a seamless, error free experience for drivers.

Frictionless for higher engagement

Web and SMS based platform means drivers can access our assistant without downloading anything.

Integrations available

Connect with your existing CPMS, customer support, ticketing, and work order management platforms.

White-labeled

Clean, modern UI customizable to fit your specific brand requirements.

Analytics and Insights

Analyze driver and network insights, drilling into issues and conversations.