Recover the failed charging sessions you're losing
Most failed charges aren't broken hardware. ChargeMate AI gets the driver charging and closes the loop with your team.
Trusted by innovators in EV charging
The ChargeMate platform
The agent platform built for drivers and operators, wired into the systems you already run
Voice and chat gives drivers options. Agents work from your knowledge and ours, talk to your CPMS and ticketing tools, and turn every conversation into something your operations team can act on.
Driver channels
Meet drivers where they are
Some drivers like to chat, others like to call. All channels reach the same capable agent, working from the same knowledge, with the same ability to actually fix the session.
Chat
Mobile-first web chat, white-labeled to your brand. Drivers reach it from a QR code on the charger, a link in a text message, or a button or embed inside your own app.
Voice
A real phone number on the charger decal or screen. The driver talks, the agent listens, works the problem, and takes action. Instant help without the hold music.
Coming soon: SMS/text, WhatsApp, and more.
Speaks their language
More than 100 languages in chat and 20+ by voice, so a driver who doesn't speak English still gets the session started instead of churning.
Starts with context
A station QR code or a shared location tells the agent which charger the driver is at. Agents auto-load the customer's account details and past call history.
Show, don't describe
The agent can send the exact screen or plug type the driver should be looking at. Drivers can send photos of damage or error screens back.
Escalates with the full story
When a person is needed, our agent hands off details so drivers don't have to repeat themselves — saving your team valuable time.
The platform
It only helps if it knows your network
A general-purpose assistant guesses. ChargeMate answers from a maintained EV charging knowledge base, your own support documentation and policies, and the live state of the session in front of the driver.
The Omnimanual
A continuously maintained knowledge base of vehicles, charging hardware and the failure modes that show up in the field — handshakes, payment declines, firmware quirks, adapter behavior. Your support materials and policies sit on top.
99.7%
of electric vehicles on the road
Plugged into your stack
Knowledge is only half of it. The agent has to be able to read live state and do something about it, in the tools your team already runs.
Charge station management
The agent reads the session — and acts on it. Remote start, stop, and reset alongside network, session, and account details. Driivz, AMPECO, plus any CPMS with an API or OCPI.
Ticketing and work orders
Opens, updates and closes tickets with context from the conversation. Route to your team or 3rd party field service. Zendesk, Salesforce, Relion and others supported.
Where your team works
Summaries and alerts land in Slack, Teams or email — the places your operators are already watching, rather than one more tab to keep open.
For your operations team
Every conversation becomes something you can act on
Drivers see things your monitoring doesn't. ChargeMate turns those conversations into structured records — which site, which charger, which vehicle, what failed — and puts them where your team already looks.
Patterns surface across vendors, sites and firmware versions, so you can fix a cause once instead of dispatching to the same stall every week.
Operational dashboard
What is failing, at which sites, on which hardware — without digging through tickets or logs.
Failures, ranked
See the patterns in failed sessions, and what drivers were trying to do when they failed.
Alerts where you work
Notifications land in Slack, Teams or email the moment a site starts misbehaving, not the next morning.
Written back to your systems
Every session closes out in your ticketing tool with the transcript, the charger and the outcome attached.
Batteries included
Go live in days, not months
The unglamorous pieces are already built. You don't need a separate phone system, a pay-by-phone solution, or a six-month integration project to put ChargeMate in front of EV drivers.
QR codes, managed end to end
Branded codes for every connector, printed and commissioned for you. Drivers get help that already knows which unit they're standing at.
No spreadsheet of sticker numbers.
PCI-compliant pay by phone
When the reader won’t take a tap, drivers can still pay and start charging — a session you would otherwise have lost.
Card details go straight to the processor never to the AI.
A front door that answers
ChargeMate's routing gets every caller to the right place every time. Already have an IVR or call center? We sit behind it.
Works alongside existing call centers and routing.
Notification and escalation rules
You decide what escalates now and what waits until morning. Get your nights and weekends back, without missing the things that matter.
Alerts land in Slack, Teams, or email, routed by your rules.
See how ChargeMate improves success rates
Talk with our team about reducing failed sessions, lowering support costs, and gaining better operational visibility.
Latest news
How Mercedes-Benz HPC Used AI Driver Support to Increase Charge Success Rate, Reach More Drivers & Lower Costs
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Why Electric Era put AI on the phones first
ChargeMate AI Voice is live across 156 Electric Era DC fast charging ports. Case study here
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Francis Energy Boosts Charging Success and Cuts Support Costs with ChargeMate
Francis Energy and ChargeMate teamed up to drive charge success and cut call center costs.
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ChargeMate Deploys AI with Spark Plug Chargers & Red E Charge
ChargeMate converted 70% of driver issues into successful charging sessions for Spark Plug Chargers.
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Loren McDonald Joins ChargeMate as Advisor, Investor & Data/Marketing Partner
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ChargeMate joins the Field Frequency Podcast
Jason Cortes from Field Advantage sits down with our CEO, Brad Crist, to explore AI's role in uptime and driver experience.
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ChargeMate AI Secures Funding from 500 Global & Welcomes Former ChargePoint CPO as Advisor
ChargeMate secures backing from 500 Global and adds Bill Loewenthal to the team
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CEO Brad Crist on Disruption Interruption
Founder and CEO Brad joins the podcast Disruption Interruption
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Meet the ChargeMate team in Vegas at EVCS 2025!
Come meet the team and talk about what AI can do for your charging experience.
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ChargeMate Deploys AI to Improve Public Charging Success Rates in Nationwide Pilot
ChargeMate’s AI assistant just tripled engagement vs. phone support and achieved an 87% resolution rate in a 3-month pilot.
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