Most failed charging attempts aren't hardware outages.
Unclear instructions, payment, or software errors stop sessions before they begin.
Each failure means lost revenue, lower utilization, and a frustrated driver who may not return.
Long hold times frustrate drivers, leading to abandoned charging sessions and customer churn.
As networks scale, rising call center costs wipe out margins and force teams into constant firefighting.
Phone trees, call centers, and generic bots don't understand:
As a result, support slows down and Ops teams are left without clear answers.
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